Frequently Asked Questions
Membership Card Types
1.
As Henderson Club Emerald Card member, how can I activate the membership?
Emerald Card membership was upgraded to Gold Card membership. The Gold Card membership is designed to provide a more comprehensive experience, including birthday privileges, parking offer, year-round shopping and dining privileges and members-only events. Please Click Here to log in to the Gold Card website directly to activate your Gold Card membership to enjoy exclusive member benefits.
Remarks: If you have not yet activated your Henderson Club Emerald Card members, please Click Here to activate your Gold Card membership to enjoy exclusive member benefits.
2.
Can my family members apply for the Henderson Club Black Card as well?
Spouses of current owners/ purchasers of any of the Hong Kong residential properties solely or jointly developed by any member(s) of Henderson Land Group are eligible to apply for the Henderson Club Black Card. Click here to apply online now!
If any other of your family members are interested in joining Henderson Club, they may become one of us by applying for the Henderson Club Gold Card or BOC Henderson Club Visa Card if they are Hong Kong residents aged 18 or above.
3.
Do I need to pay to be a member of Henderson Club?
No joining fee or annual fee is required.
4.
How can I join Henderson Club?
Henderson Club currently offers four types of membership cards – the Henderson Club Black Card, the Henderson Club Gold Card, the BOC Henderson Club Visa Signature Card and the BOC Henderson Club Visa Platinum Card.
The Henderson Club Black Card is an independent membership card which carries no credit facility and requires no joining or annual fee, and is available for application only by current owners/ purchasers or tenants of any of the residential properties solely or jointly developed by any member(s) of Henderson Land Group in Hong Kong. Please click here to learn more and apply online.
The Henderson Club Gold Card is an independent membership card which carries no credit facility and requires no joining or annual fee. All persons aged 18 or above may apply. Applicants will automatically be enrolled into Henderson Club upon successful application. Please click here to apply online. Existing BOC Henderson Club Visa Card Holders please click here to activate your Gold Card membership to enjoy even more member benefits.
The BOC Henderson Club Visa Signature Card and BOC Henderson Club Visa Platinum Card are co-branded credit cards presented by Henderson Club Limited and BOC Credit Card (International) Limited. All Hong Kong residents aged 18 or above may apply. Cardholders will automatically be enrolled into Henderson Club upon successful application. Please click here to apply online.
Reminder: To borrow or not to borrow? Borrow only if you can repay!
5.
I have more than one Henderson Club membership accounts. How can I consolidate the accounts?
Please call our hotline at (852) 2908 8880 during office hours (Monday – Friday: 9:30am – 12:30pm, 2pm – 6:30pm; except Public Holidays) for a simple member verification process, after which, the system will assign ONE membership number as your primary identity. With this number, you will be able to login your mobile app (applicable to Black Card members) or Henderson Club Gold Card website, to enjoy Club benefits, manage your personal information and receive Club information without duplication.
6.
May I join Henderson Club if I am not an owner/ purchaser or tenant of Hong Kong residential properties developed by member(s) of Henderson Land Group?
You may apply for the Henderson Club Gold Card, BOC Henderson Club Visa Signature Card or BOC Henderson Club Visa Platinum Card if you are a Hong Kong resident aged 18 or above. Cardholders will automatically be enrolled into Henderson Club upon successful application. We cordially invite you to be one of us now!
7.
Will I become a Henderson Club member automatically if I am an owner/ purchaser or tenant of Hong Kong residential properties developed by member(s) of Henderson Land Group?
You are eligible to apply for Henderson Club Black Card but will not automatically become a Henderson Club member. We cordially invite you to be one of us now!
8.
Will my membership expire?
Once you become a Henderson Club member, you will be able to enjoy the member benefits on an ongoing basis unless otherwise notified by the Club. The Club shall have the right, at any time, at its absolute discretion without giving any notice or reason to terminate or suspend the operation, provision and/ or availability of any facility or service. For details, please refer to the provisions on termination of membership or the Club in the Terms and Conditions for Henderson Club Membership.